All bookings must be made through our booking form. On 'open' events, a separate booking form is required to be completed for each person participating.
Emails sent to you may be formatted in HTML and include files in PDF format (e.g. gear checklists and invoices) - please ensure your email filter allows this.
On an event booking form, you will be asked to select a payment method.
The information you provide is required for our insurance purposes and to pass onto your guide. We will not disclose the information to any other party or use the information for any other purpose.
If you choose to cancel your booking:
Booking cancellations must be made in writing.
We do not offer credit towards future events in place of a refund.
Regardless of reason, in the very unlikely event that we have to cancel your booking, then we will refund your payment to us in full. If we have to cancel part of an event, we will charge only for the days that go ahead and refund the difference between this and the full cost of the event.
We will try and give as much notice as possible. For weather related cancellations, notice could be as short as a couple of days. For other reasons, we would hope to give a fortnights notice, possibly more. We cannot be held liable for additional costs you may have incurred (e.g. accommodation, transport).